Privacy Policy
Last Updated: 17th November 2025
Welcome to Damzel (“we”, “us”, “our”). We are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit our website (the “Site”) or make a purchase from our online store, or otherwise interact with us.
By using our Site or services, you agree to this Privacy Policy.
Information We Collect
We collect personal information in several ways:
Information You Provide: When you place an order, sign up for an account, or contact customer support, we may collect your name, email address, phone number, shipping address, billing address, and other similar information.
Order Information: Data relating to the products you buy, transaction details, and order history.
Device and Usage Information: Automatically collected when you visit or use our Site — this may include your IP address, browser type, operating system, device identifiers, the pages you view, how long you stay, how you navigate, referring links, etc.
Cookies & Similar Technologies: We use cookies, web beacons (pixels), and other tracking technologies to collect data on how you use our Site, remember preferences, and help us improve your experience.
Third-Party Information: We may receive information about you from third parties (for example, analytics providers or service providers), which we will treat according to this policy.
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing & Fulfillment: To process and fulfill your orders, send confirmations, deliver products, handle returns, and communicate about your orders.
Account Management: To create and maintain your Damzel account, so you can track orders, save addresses, and manage preferences.
Customer Support: To respond to your inquiries, handle complaints, and provide ongoing customer service.
Marketing & Communications: To send you newsletters, promotions, and other marketing communications — but only if you have opted in. We may also tailor marketing based on your behavior on our Site.
Service Improvement: To analyze how people use our Site, improve our website, design better product offerings, and make our service more user-friendly.
Fraud Prevention & Security: To detect and prevent fraud, misuse of our services, and to protect both our business and our users.
Legal & Compliance: To comply with legal obligations, enforce our terms, or respond to lawful requests.
Sharing and Disclosure
We may share your information with:
Service Providers: Third parties who perform services on our behalf (e.g., payment processors, shipping / logistics providers, email delivery services, analytics providers).
Business Partners: If we do joint promotions or partnerships (only with appropriate measures).
Legal Authorities: If required by law, regulation, or legal process (e.g., court order).
Business Transfers: In the event of a merger, acquisition, or sale of Damzel (or part of our business), your data may be transferred as part of the transaction.
Cookies and Tracking Technologies
We use cookies and similar tracking tools (web beacons, pixels) to collect usage data.
These help us understand user behavior, remember customer preferences, and improve site performance.
You can manage your cookie preferences through your browser settings; however, disabling cookies may affect how parts of our Site work.
Data Retention
We keep your personal information for as long as necessary to fulfill the purposes for which it was collected (for example, to complete an order, manage your account, or comply with legal obligations).
When we no longer need your data, we either delete it or anonymize it where possible.
Security
We implement reasonable administrative and technical safeguards (for example, encryption, secure servers) to protect your data from unauthorized access, alteration, or disclosure.
However, no system is completely secure — while we try to protect your data, we cannot guarantee absolute security.
Your Rights
Depending on your local laws, you may have certain rights regarding your personal information:
Right to access the data we hold about you.
Right to rectify / correct inaccurate or incomplete information.
Right to delete your personal information (subject to legal or contractual exceptions).
Right to opt out of marketing communications.
Other rights (depending on the law) such as restricting processing, data portability, or withdrawing consent.
To exercise any of these rights, you can contact us (see “Contact Information” below).
Third-Party Links
Our Site may contain links to external websites (e.g., social media).
We are not responsible for the privacy practices of other sites — please review their policies separately.
Changes to This Privacy Policy
We may update this policy as our business or legal obligations change.
When we make material changes, we will post a notice on our Site and update the “Last Updated” date.
We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or want to exercise your rights, you can contact us at:
Email: damzel2024@gmail.com
Contact Number: +92 313 0709828